Front Desk/Customer Service

Q. I enrolled on the Trial Membership, can I upgrade to the Executive Membership?
A. You may upgrade your membership at any time. You simply pay the difference in the enrollment fees, and your monthly dues are lowered to the current Executive rate.

Q. Can I bring a guest to the Center?
A. The guest fee is $15 for the day. The same guest can utilize the Center no more than once a month and no more than three times a year. Guests must be 18 years or older. Guests 14 years and older are permitted when accompanied by a member parent.

Q. Can my children use the facilities?
A. Children 14 years and older may become a full member of the Center. All 14 and 15 year olds must have one of their parents, who is a member, accompany them to the Center and remain on site. Children 16 and 17 may enroll with a parent’s signature. They are permitted to use the facilities on their own.

Q. My child is not 14 years old, but likes to exercise, what can they do?
A. You may register your child in one of our Fit Kids or Swim programs These programs are available for children 2-13 years. Always check at the front desk for new programs being offered.

Q. Do I get my own locker?
A. Lockers are provided for daily use by all members while in the facility. You may bring your own lock or purchase one at the Center. If you leave a lock on overnight it will be removed and all items inside will be placed in lost and found located at the Front Desk. The Center is not responsible for lost or stolen items. Please leave your valuables at home.

Q. What if I need to cancel my membership?
A. We do allow members to freeze their memberships however sometimes unavoidable circumstances arise forcing a member to cancel his/her membership. A cancellation form must be submitted to the customer service department via certified mail or confirmed hand delivery. You will be billed dues for a final month and are free to use our wonderful facility up until the last day. Please fill out the appropriate paperwork fifteen (15) days before your billing cycle. The cancellation will take effect 30 days after you notify customer service by filling out the cancellation form. Please note: In order to terminate your membership, your dues and account must be up-to-date.

Our next Fit Kids session starts May 30! Register today!
May 16, 2017...

Annual Aquatics Maintenance Monday, June 19 - Sunday, June 25
May 15, 2017...

May 2017 Group Fitness Instructor of the Month
May 8, 2017...

May 2017 Personal Trainer of the Month
May 8, 2017...

Summer Camp Open House Saturday, May 13!
May 2, 2017...

Join us for our Spring Fling Wednesday, May 17!
May 1, 2017...

May 2017 Healthy Living Calendar
April 28, 2017...

Mayor Dan Reiman’s Wellness Campaign Community Walk Series
April 27, 2017...

Need a Mother's Day ​g​ift? Give Mom the gift of health!
April 26, 2017...

Healthy Kids Week Monday, April 24 - Saturday, April 29!
April 10, 2017...

Closed Easter (Sunday, April 16)
April 6, 2017...

April 2017 Group Fitness Instructor of the Month
April 5, 2017...

Carteret Mayor's Wellness Campaign April-May Events
April 4, 2017...

April 2017 Personal Trainer of the Month
April 4, 2017...

Join us for our spring Group Fitness launch Saturday, April 8!
March 30, 2017...

Carteret Summer Camp Open House April 1 and April 5
March 24, 2017...

April 2017 Healthy Living Calendar
March 21, 2017...

[Winter Storm Update] Closed Tuesday, March 14
March 13, 2017...

Daylight Savings Time Reminder
March 9, 2017...

Join us for our upcoming St. Patrick's Day events!
March 8, 2017...

March 2017 Group Fitness Instructor of the Month
March 7, 2017...

March 2017 Personal Trainer of the Month
March 6, 2017...

Get your children active with FitKids!
February 23, 2017...

FIt Tuesday Tuesday, February 28!
February 15, 2017...

March 2017 Healthy Living Calendar
February 15, 2017...